Customer Relationship Management (CRM): CRM “is an approach a company takes towards its customers, backed up by thoughtful investment in people, technology and business processes”.
It is a corporate level strategy, focusing on creating and maintaining relationships with customers. It requires a holistic approach to an organization’s philosophy, placing the emphasis on the customer.

Our Award winning CRM department champions the following key activities, 

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• Perfect delivery
• Welcome SMS drive
• Post Purchase Feedback
• MSI (Mazda Satisfaction Index) Survey – Sales & Service
• Service Reminders – First & Routine Service
• Post Service Feedback Calls
• Circulation of Mazda Magazines
• Purchase Anniversary
• New Vehicle Announcement Campaign
• Repurchase Promotion Campaign
• Inbound Communication Management & Customer grievances.
• Database Management                                                           Click to enlarge image

Our Award winning CRM call centre is located at the Towell Head Quarters in Azaiba.
Our customer focused & highly dedicated staff is ever ready to cater to your request & needs. Please feel free to contact us on the following numbers,

Direct Appointment Booking : 24818204

CRM Branch    - 24526612
CRM Sales      - 24526613
CRM Service   - 24526614
                           - 24516611
Manager CRM - 24526615


To book an express service appointment online,
send us an email on crm.service@towellauto.com

Wishing you miles of smiles.
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Happy & safe motoring.

Team CRM